Our webchat support service is online Thursday – Monday. 6pm -10pm.
What to expect when you use the ‘Let’s Chat’ service.
Every contact to the Let’s Chat Service is personal. Some people who get in touch are unsure if they are in an unhealthy relationship or experiencing dating abuse, some identify as survivors of abuse, some are concerned about friends or family members.
While every contact is unique, our webchat operators will often ask these questions and emphasise the following points, throughout your conversation.
It’s natural to feel anxious about contacting us, especially if it’s your first time reaching out for information or help. The Let’s Chat team is here for you. Reaching out for help is the first step toward improving your situation, and it’s important to recognise your own courage in taking this vital step.
It’s essential for your own safety that you contact us when your boyfriend/partner isn’t around. This can be hard to do if you live together, but abusive partners are likely to react with anger as you take steps to regain control in your life. If your partner comes home or walks in, immediately close the chat and relevant webpages.
Remember to protect your digital privacy. Find out how to hide your internet activity here. https://edinwomensaid.co.uk/domestic-abuse/hide-your-internet-activity/
Sometimes to make discussions flow a bit better, we may ask for your name. The service is confidential and it is up to you what information you feel comfortable sharing. Please note providing your full name will aid us in identifying you and limit the need to unnecessarily repeat details relating to your circumstances, should you engage further with one of our services.
You can read our privacy notice here https://edinwomensaid.co.uk/privacy-notice/
Before we can help, we’ll need to know your specific circumstances. This will likely be difficult to share but it’ll give you an opportunity to express yourself and to raise concerns you might have about your relationship. It might be helpful to explain a recent incident, to get a better idea of what options are available to you.
You know your situation best. People contact us at various stages of their relationships, so we’ll need to understand what steps you’re ready to take in order to provide you with informed support. Our team will never make decisions for you — only you have the right to do that — so discussing your options can simply be a useful way to help you make your own best decisions. You can come back to us as many times as you need, there is no judgement and we will support you.
Whether you’re trying to improve communication with your boyfriend/partner, planning how to leave your relationship, or finding ways to feel safer at home, you will always have options. Our team can help you sort through your choices to figure out what’s best for your specific situation.
Self-care is always important, but it can be easy to forget about while you’re in an abusive relationship. Taking care of yourself can be as simple as eating a good breakfast or getting enough sleep at night — doing it every day is what’s important. Many people recommend writing in a journal (if living independently), reading a good book, walking or buying yourself a small gift to ease your mind or boost your spirits.
Our team are here to help you process your situation, and you’ll likely have additional questions throughout your conversation (as well as some things you might not have felt comfortable asking at the start).